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New Resources
View Resource Developing Digitally Literate Communities

This webinar included a discussion of digital literacy and the role that libraries have in the development of a digitally literate society. Other topics included an introduction to national digital literacy initiatives and resources available on the Iowa Library Services website. Presented on March 13, 2013 by Iowa Library Services staff members Karen Burns, Alysia Peich, Eunice Riesberg and...
View Resource Dealing With Difficult Patrons

This session offers practical tips and techniques for identifying various “difficult patron” situations and defusing them. The presentation also suggests ways to develop safety measures for library staff. The presentation is based predominantly upon the book The Black Belt Librarian: Real-World Safety & Security by Warren Graham.
View Resource Many Children, Many Cultures: Incorporating Dia into Your Library’s Programming

Iowa has an increasingly diverse population, and this program provides ideas for librarians serving youth to provide programming and resources to children of all cultures, so that we may all better appreciate and know the diverse world of our local communities, and in turn, the wider world in which we all live. The webinar includes: An explanation of Dia—what it is, why it’s important to...
View Resource Digital Literacy Resources

Learn why digital literacy is important, what your library can offer, and what information you need to start programming at your library! Presentation Slides
View Resource Dealing with Difficult People: Learn a New Skillset for Today's Multigenerational, Multicultural...

It seems to happen in a lot of workplaces. Someone is difficult. It can be a client, peer or (gulp) your boss. Or it could be that incommunicative guy in the mailroom, the gossipy fundraiser, the surly receptionist or the aggressive fill-in-the-blank that puts a crimp in your day. Dealing with difficult people does not need to be that difficult and can be the beginning of an admired and...

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